Challenge yourself and push past the boundaries to achieve your personal and career oriented goals. Our range of nationally recognised training and community courses, help you to work towards a better quality of life and understanding. Get the promotion you have always wanted or change career paths. We can help you progress to the next stage of your journey.

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FEC delivers a diverse range of training programs enabling you to study and develop your skills in a comfortable and conducive environment. Offering both nationally recognised training and non-recognised courses, as well as short programs and international training, there is no excuse not to take the next step and enrol with FEC for a chance to learn something new or expand your knowledge.

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"Empowering individuals to contribute to community and quality of life"

BSB20215 Certificate II in Customer Engagement

Course Number: BSB20215

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

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Testimonials

"Harrisdale Senior High School has been partnering with FEC for many years now. Di and her staff are always available to take our calls and emails to assist with the supp...

Michelle Pocock, Vocational Education & Training Coordinator

"I wish to express my sincere appreciation for the exceptional training services provided by the team at FEC. As a broker for schools, I have witnessed firsthand the wond...

Jeff Fullelove, CareerLink Program Coordinator

"Since 2016, FEC has been delivering a range of Certificate III & IV courses to students from our 16 Alliance schools. Their staff (both lecturing and administration) are...

Donna Wroth, Executive Officer, South West VETlink Inc.

RTO 50354 | ABN 16 939 952 609

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Testimonials

FEC (Fremantle Education Centre Inc)